Privacy Policy
Effective Date: May 30, 2025
Last Updated: August 22, 2025
Twin Shield Insurance Agency, LLC (“we,” “our,” or “us”) takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us—under federal law and California privacy requirements.
Information We Collect
a. Personal Information: We collect information you voluntarily provide, such as name, email, phone, address, business name, policy details, and communications (email, chat, call transcripts).
b. Usage and Device Data: We automatically collect IP address, browser type, device type, page views, time spent, referring URLs, cookies, and tracking data.
c. Messaging Consent Data: If you opt into SMS, we may collect messages you send, opt-out requests, and delivery metrics for compliance.How We Use Your Information
We use your information to provide quotes, insurance services, and policy management; communicate updates, offers, and renewals; improve our website and services; send SMS reminders or alerts (only with your consent); and comply with legal or regulatory requirements.Cookies & Tracking
We use cookies and tools such as Google Analytics and Facebook Pixel to analyze traffic and user behaviors. You may disable cookies via your browser, but some features may not work properly.Sharing Your Information
We do not sell your personal data. We may share your information with insurance carriers, IT or marketing vendors, and legal/regulatory bodies when required. Mobile numbers used for messaging are never sold or shared for third-party marketing.Your Rights (California Residents)
Under CCPA/CPRA, California residents may request access, correction, or deletion of their data and may opt out of data sharing. We do not sell personal information. To exercise your rights, email david@twinshieldinsurance.comSMS Messaging Disclaimer
By providing your phone number and opting in to receive text messages, you agree to the following: Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Message frequency varies. Your consent is not a requirement for obtaining services.Data Security
We use encryption, secure servers, and access controls to protect your data, but no method is 100% secure.Third-Party Links
We may link to third-party websites. We are not responsible for their privacy practices.Children’s Privacy
We do not knowingly collect personal information from individuals under 18.Changes to This Policy
We may update this policy from time to time. Updates will be posted with a revised “Last Updated” date.Contact Us
If you have questions or wish to exercise your rights, contact us at:
Twin Shield Insurance Agency, LLC
📍 P.O. Box 130 Adelanto, CA 92301
📧 David@Twinshieldinsurance.com
📞(760) 313 7678
📄 CA License #6016334